Ticaret Bakan\u0131 Ruhsar Pekcan, ge\u00e7en y\u0131l t\u00fcketici hakem heyetlerine yap\u0131lan toplam 594 bin 270 m\u00fcracaat\u0131n y\u00fczde 87,8\u2019inin karara ba\u011fland\u0131\u011f\u0131n\u0131 belirterek, “Bu kapsamda 860 milyon 778 bin 208 lira pahas\u0131nda uyu\u015fmazl\u0131k de\u011ferlendirildi.” dedi.<\/p>\n

Pekcan, AA’ya yapt\u0131\u011f\u0131 a\u00e7\u0131klamada, t\u00fcketici hakem heyetlerinin, t\u00fcketiciler ile sat\u0131c\u0131 yahut sa\u011flay\u0131c\u0131lar ortas\u0131nda ya\u015fanan uyu\u015fmazl\u0131klar\u0131n adil, s\u00fcratli, kolay ve olabilecek en az masrafla tahlile ba\u011flanmas\u0131 maksad\u0131yla kolay ula\u015f\u0131labilir bir formda yarg\u0131 d\u0131\u015f\u0131 karar mercisi olarak hizmet verdi\u011fini s\u00f6yledi.<\/p>\n

T\u00fcketici hakem heyetlerinin, kuruldu\u011fu 1995 y\u0131l\u0131ndan bug\u00fcne kadar yakla\u015f\u0131k 15 milyon ba\u015fvuruyu karara ba\u011flayarak yarg\u0131n\u0131n \u00fczerinden k\u0131ymetli bir i\u015f y\u00fck\u00fcn\u00fc ald\u0131\u011f\u0131n\u0131 belirten Pekcan, bu heyetlerin ayr\u0131yeten t\u00fcketicilerin haklar\u0131 konusunda de\u011ferli bir fonksiyon g\u00f6rd\u00fc\u011f\u00fcn\u00fc lisana getirdi.<\/p>\n

Pekcan, yerine getirdi\u011fi de\u011ferli hizmetler nedeniyle t\u00fcketici haklar\u0131n\u0131n korunmas\u0131 noktas\u0131nda lokomotif vazifesi \u00fcstlenen bu heyetlere 2020 y\u0131l\u0131nda toplam 594 bin 270 m\u00fcracaat yap\u0131ld\u0131\u011f\u0131n\u0131 belirterek, bunlar\u0131n 521 bin 553\u2019\u00fcn\u00fcn (y\u00fczde 87,8) karara ba\u011fland\u0131\u011f\u0131n\u0131 s\u00f6z etti.<\/p>\n

Bu kapsamda 860 milyon 778 bin 208 lira pahas\u0131nda uyu\u015fmazl\u0131\u011f\u0131n de\u011ferlendirildi\u011fine dikkati \u00e7eken Pekcan, al\u0131nan kararlar\u0131n y\u00fczde 59\u2019unun t\u00fcketiciler lehine sonu\u00e7land\u0131\u011f\u0131n\u0131 kaydetti.<\/p>\n

Kararlar\u0131n y\u00fczde 96,11’i mahkemeye ta\u015f\u0131nmadan kat\u0131la\u015ft\u0131<\/b><\/p>\n

Pekcan, 2020 y\u0131l\u0131nda t\u00fcketici hakem heyetleri taraf\u0131ndan al\u0131nan kararlar\u0131n y\u00fczde 96,11’inin t\u00fcketici mahkemelerinde dava konusu edilmeden kesinle\u015fti\u011fine i\u015faret ederek, \u201cT\u00fcketici hakem heyetlerinin kararlar\u0131n\u0131n yaln\u0131zca y\u00fczde 3,89\u2019u mahkemelere dava konusu edildi ve bu davalar\u0131n y\u00fczde 45,2\u2019si de t\u00fcketici hakem heyetlerinin verdi\u011fi kararlar istikametinde onand\u0131. B\u00f6ylelikle 2020 y\u0131l\u0131nda t\u00fcketici hakem heyetlerinde al\u0131nan kararlar\u0131n yakla\u015f\u0131k y\u00fczde 98\u2019i, kelam konusu heyetlerin ald\u0131\u011f\u0131 kararlar taraf\u0131nda kat\u0131la\u015ft\u0131.\u201d tabirlerini kulland\u0131.<\/p>\n

M\u00fcracaatlar\u0131n yar\u0131s\u0131 elektronik ortamda yap\u0131ld\u0131<\/b><\/p>\n

Pekcan, t\u00fcm d\u00fcnyay\u0131 tesiri alt\u0131na alan yeni tip koronavir\u00fcs (Kovid-19) salg\u0131n\u0131 s\u00fcrecinde t\u00fcketici hakem heyetlerinde vatanda\u015flar\u0131n s\u0131hhatini korumak ve birebir vakitte hak kayb\u0131na u\u011framalar\u0131n\u0131 \u00f6nlemek i\u00e7in birtak\u0131m \u00f6nlemler al\u0131nd\u0131\u011f\u0131n\u0131 s\u00f6z ederek, bu s\u00fcre\u00e7te e-Devlet \u00fczerinden elektronik m\u00fcracaat say\u0131s\u0131n\u0131n artt\u0131\u011f\u0131n\u0131 belirtti.<\/p>\n

T\u00fcketiciler taraf\u0131ndan t\u00fcketici hakem heyetlerine 2019 y\u0131l\u0131nda e-Devlet \u00fczerinden toplam 137 bin 731 elektronik m\u00fcracaat yap\u0131ld\u0131\u011f\u0131n\u0131 hat\u0131rlatan Pekcan, 2020 y\u0131l\u0131nda Kovid-19 salg\u0131n\u0131na kar\u015f\u0131 al\u0131nan tedbirlerin de tesiriyle bu say\u0131n\u0131n y\u00fczde 118 artarak 299 bin 597’ye y\u00fckseldi\u011fini bildirdi.<\/p>\n

Pekcan, kelam konusu heyetlere 2020’de yap\u0131lan toplam m\u00fcracaatlar\u0131n y\u00fczde 50\u2019sinin e-Devlet \u00fczerinden elektronik ortamda ger\u00e7ekle\u015ftirildi\u011fine dikkati \u00e7ekti.<\/p>\n

En \u00e7ok uyu\u015fmazl\u0131k cep telefonlar\u0131nda<\/b><\/p>\n

Bakan Pekcan, ge\u00e7en y\u0131l t\u00fcketici hakem heyetlerine en \u00e7ok 50 bin 515 adetle cep telefonu, 40 bin 567 adetle ayakkab\u0131, 36 bin 919 adetle internet abonelikleri, 31 bin 457 adetle kredi kart\u0131 \u00fcyelik fiyat\u0131 ve 18 bin 659 adetle GSM aboneliklerine ait m\u00fcracaat yap\u0131ld\u0131\u011f\u0131n\u0131 kaydetti.<\/p>\n

G\u00f6r\u00fclen uyu\u015fmazl\u0131klar\u0131n dal baz\u0131nda de\u011ferlendirildi\u011finde 265 bin 661 adetle perakende ticaret dal\u0131n\u0131n ba\u015fta geldi\u011fine i\u015faret eden Pekcan bunu, 95 bin 59 adetle finansal hizmetler b\u00f6l\u00fcm\u00fcn\u00fcn ve 80 bin 780 adetle abonelik hizmetleri b\u00f6l\u00fcm\u00fcn\u00fcn izledi\u011fini belirtti.<\/p>\n<\/p>\n

Bloomberg HT<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Ticaret Bakan\u0131 Ruhsar Pekcan, ge\u00e7en y\u0131l t\u00fcketici hakem heyetlerine yap\u0131lan toplam 594 bin 270 m\u00fcracaat\u0131n y\u00fczde 87,8\u2019inin karara ba\u011fland\u0131\u011f\u0131n\u0131 …<\/p>\n","protected":false},"author":1,"featured_media":19986,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[33,662,114,285],"class_list":["post-19985","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi","tag-33","tag-basvuru","tag-karar","tag-pekcan"],"yoast_head":"\n